Refund Policy
Our refund policy ensures that you have a hassle-free experience when returning items. We understand that sometimes things don't work out as planned, and we want to make sure you are satisfied with your purchase.
30-Day Return Policy: You have 30 days from the date of receiving your item to request a return. This gives you ample time to try out the product and decide if it meets your expectations.
Eligibility: To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Please ensure that all tags are intact, and you have the receipt or proof of purchase.
Initiating a Return: To start a return, please contact us using the contact form or chat box on our website. Alternatively, you can reach out to us directly via email at sales@ruktradelines.com and by telephone at +1-747-352-5694. We will guide you through the return process and provide you with instructions on how and where to send the item(s).
Important: Please do not send back any items without first requesting a return. We will not be able to accept or process such returns.
Damages and Issues: If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.
Exceptions: There are a few exceptions to our return policy. We do not accept returns for items that are not in their original shipping state. It is important to keep the items in the same condition as you received them. If the shipping package is damaged when opening, please inform us using the provided contact information. Additionally, we cannot accept returns for sale items or gift cards.
Exchanges: If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures a smooth and efficient process.
European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria apply as mentioned above.
Refunds: Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us using the chat box or contact form on our website, or by emailing us at sales@ruktradelines.com. Always have your receipt, order number and tracking information at hand.
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